1. Definitions

"School" means the educational institution that subscribes to the Services.
"Institution Data" means data uploaded to or generated within the Services by a School, including records of students, guardians, staff, attendance, marks, fees and documents.
"Personal Data" means information relating to an identifiable natural person, as defined under the Digital Personal Data Protection Act, 2023.
"User" means any individual who accesses the Services, including school administrators, teachers, other staff, guardians and students.

2. Eligibility and accounts

The Services are intended for educational institutions and their authorised users. Accounts are created and managed by the School. Each User is responsible for keeping their login credentials confidential and for all activity carried out through their account. A School must promptly deactivate accounts of users who leave the institution.

3. Subscription, fees and billing

Subscription is charged per enrolled student per month at the rate stated on our pricing page at the time of sign-up, together with any applicable taxes.
The School is responsible for maintaining sufficient prepaid balance or approved credit in its account for the Services to continue.
Fees are billed monthly on the basis of active enrolled students. A student leaving mid-cycle is adjusted in the following billing cycle.
Amounts already paid are non-refundable except where required by applicable law, or where we are unable to provide the Services for reasons attributable to us.
We may revise subscription rates by giving the School at least 30 days’ prior written notice. Continued use after the effective date constitutes acceptance of the revised rate.

4. School responsibilities

The School is the data fiduciary in respect of Institution Data and Personal Data it uploads. It is responsible for obtaining all necessary consents, notices and permissions from parents, guardians, students and staff before uploading their data to the Services.
The School confirms it has lawful authority to share student and guardian information with us for the purpose of operating the Services.
The School is responsible for the accuracy and completeness of the data it uploads.
The School shall not use the Services to send unlawful, misleading or unsolicited commercial communications to parents or guardians.

5. Acceptable use

You agree not to:

use the Services for any unlawful purpose or in breach of any applicable law or regulation;
attempt to access data belonging to another School, or to circumvent any access control, authentication or security measure;
upload malicious code, or interfere with the operation, security or integrity of the Services;
reverse engineer, decompile, copy, resell, sublicense or create derivative works from the Services except as expressly permitted;
use automated means to extract data from the Services beyond normal use; or
impersonate any person or misrepresent your affiliation with any institution.

We may suspend or terminate access immediately, without refund, if we reasonably believe the Services are being used in breach of this clause or in a manner that threatens the security or integrity of the platform or the data of any other School.

6. Data ownership and access

Institution Data belongs to the School. We do not claim ownership over Institution Data or Personal Data. We process it only to provide and support the Services, to comply with law, and as otherwise permitted by these Terms.

We may access Institution Data on a limited, need-to-know basis for support, security, backup, billing and maintenance purposes, in accordance with our Privacy Policy. Our internal access is restricted through role-based controls and recorded in an audit log.

Upon termination, the School may request an export of its Institution Data. We will provide the export in a commonly used machine-readable format. After a period of 90 days following termination, we may permanently delete the Institution Data, except for data we must retain to comply with law.

7. Intellectual property

The Services, including all software, source code, design, text, graphics, logos and documentation (excluding Institution Data), are owned by SchoolSense or its licensors and are protected by applicable intellectual property laws. No rights are granted to you except the limited, non-exclusive, non-transferable right to use the Services during your subscription, in accordance with these Terms.

8. Client references and branding

By subscribing to the Services, the School grants us a licence to identify it as a customer. This means we may display the School’s name, logo and general institutional details (such as city and board) in a clients, partners or customers section of our website and in other marketing material such as presentations, proposals and brochures.

This licence is non-exclusive, royalty-free and worldwide, and includes the right to reproduce and display the School’s name and logo for the limited purpose of identifying the School as a customer.
This licence is independent of the subscription term and survives termination or expiry of the subscription.
Because customer references are historical facts (namely, that the School used the Services) and are necessary to maintain an accurate record of our customers, this licence continues until we choose to withdraw or remove the reference.
We will not use the School’s name or logo in a manner that suggests endorsement of, or partnership in, any product other than the Services.
We will cease using the School’s name and logo promptly upon a written request from an authorised representative of the School, and in any event within 30 days, after which the licence in this clause ends.
We will never publish student names, photographs or student records in marketing material without specific written consent.

If you do not want your institution shown as a customer, write to us at legal@schoolsense.in and we will exclude you. Schools that wish to be listed but later change their mind may also request removal at any time, in which case we will remove the reference within 30 days.

9. Third-party services

The Services depend on third-party infrastructure and service providers, including cloud hosting and database services. You acknowledge that such providers may process data on our behalf under contract, as described in our Privacy Policy. We are not responsible for the acts or omissions of independent third parties outside our reasonable control, but we remain responsible to the School for the performance of our obligations under these Terms.

10. Availability, support and changes

We aim to keep the Services available continuously, but we do not guarantee uninterrupted or error-free operation. Access may be suspended for scheduled maintenance, upgrades, or events beyond our reasonable control.
We will provide reasonable support through the channels we publish from time to time.
We may modify, add or remove features of the Services. Where a change materially reduces core functionality, we will provide reasonable prior notice to the School.

11. Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care and substantially in accordance with our published documentation. Except for that warranty, and to the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

We do not warrant that the Services will meet every specific requirement of the School, or that output generated by the Services (including generated certificates or reports) will satisfy the requirements of any examination board, government authority or third party. The School is responsible for reviewing the accuracy of any document generated through the Services before it is issued.

12. Limitation of liability

To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, goodwill, anticipated savings or data, arising out of or in connection with these Terms, whether based in contract, tort, negligence or otherwise, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or in connection with these Terms shall not exceed the subscription fees actually paid by the School to us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including for fraud, wilful misconduct, or any liability arising under the Digital Personal Data Protection Act, 2023.

13. Indemnity

The School shall indemnify and hold harmless SchoolSense, its directors, employees and agents against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from: (a) Institution Data uploaded by the School; (b) the School’s failure to obtain necessary consents from parents, guardians, students or staff; (c) the School’s breach of these Terms or applicable law; or (d) any claim by a parent, guardian, student or staff member relating to the School’s use of the Services.

14. Suspension and termination

Either party may terminate the subscription with 30 days’ written notice.
We may suspend the Services immediately if fees remain unpaid beyond the agreed period, if required by law, or if continued provision would create a security or legal risk.
On termination, access to the Services ends, and the data export provisions in clause 6 apply.
Clauses relating to intellectual property, client references, warranties and disclaimers, limitation of liability, indemnity, and governing law survive termination.

Dispute resolution

We ask that you first write to legal@schoolsense.in so we can try to resolve any concern directly. If a dispute is not resolved within 30 days, it shall be referred to arbitration by a sole arbitrator appointed by mutual consent, and the arbitration shall be conducted in English at [City] in accordance with the Arbitration and Conciliation Act, 1996. Nothing in this clause prevents either party from seeking urgent interim relief from a competent court.

15. Notices

Notices to us must be sent to legal@schoolsense.in and, in the case of legal notices, to our registered office at [Registered office address, India]. Notices to you may be sent to the email address registered on your account.

16. Changes to these Terms

We may update these Terms from time to time. Where a change is material, we will provide reasonable notice through the Services or by email. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

Governing law and jurisdiction

These terms are governed by the laws of India. Subject to the dispute resolution clause above, the courts at [City] shall have exclusive jurisdiction over any matter arising out of or relating to the Services.

Terms and Conditions